Terms of Service

These Terms of Service ("Terms") govern your access to and use of Meridian (meridian.surf), a no-code Discord bot builder and hosting platform. The Service is operated by Surf Online ("we", "us", or "our"), trading as Meridian and Meridian.surf, and registered with the Dutch Chamber of Commerce (KvK) under number 42127201.

By accessing or using the Service, you agree to these Terms and to our other policies linked from the policies center. If you do not agree, do not use the Service.

Meridian lets you build, configure, and host Discord bots without writing code. The core product is a visual flow builder, hosted bot runtime, and related tools such as billing, collaboration, transcripts, add-ons, and developer integrations.

You configure bots through the platform interface. You cannot upload or run custom code on Meridian today. We may add or change features over time.

You need an account to use most features. You may sign in through supported authentication methods we make available from time to time (for example, linked accounts, passkeys, or device-based sign-in flows).

You are responsible for activity under your account and for keeping access credentials secure. Tell us promptly if you suspect unauthorized access. We are not liable for losses caused by your failure to protect your account.

Meridian depends on Discord and other third-party services. Your bots interact with Discord under Discord's own terms and policies. You are solely responsible for how your bots behave on Discord and for compliance with applicable third-party rules.

Meridian provides hosting infrastructure and tools. We are not Discord's agent and do not moderate Discord on their behalf. We may take action on Meridian when permitted by law and our policies, including suspension or termination for violations of our Acceptable Use Policy.

Your use of Meridian is governed by our Acceptable Use Policy. You may not use the Service to host bots that:

• Break the law or our policies: illegal activity, malware, phishing, harassment, hate speech, or intellectual property infringement.
• Abuse the platform: overload shared infrastructure, bypass limits, or use Meridian as a general file host or proxy.
• Disrupt Discord: spam, raids, token scraping, or other automated abuse on Discord.

Meridian and its original content, features, modules, and underlying software are owned by Surf Online. You retain ownership of the bot configurations you create. You grant us a non-exclusive, worldwide, royalty-free license to host, execute, back up, and display your configurations as needed to provide the Service.

DMCA: If you believe content hosted on Meridian infringes your copyright, send a notice to legal@meridian.surf with the information required by applicable law. We may terminate repeat infringers.

Some features require payment. Current plans and limits are described on our pricing page. We may change prices with at least 30 days' notice.

We accept payment through Stripe, wallet balance, and gift cards. Pay with Roblox may be offered in the future. We do not store full payment card numbers on our servers.

Refunds: Eligible purchases may be refunded within 7 days of payment under our 7-day refund policy. Outside that window, we may still issue a refund based on the situation, at our sole discretion, and where required by law. We allocate hosting resources when you subscribe, so we do not offer prorated refunds for partial billing periods if you cancel early, except where a refund is otherwise granted under this policy or required by law.

Cancellation: You may cancel through your account. Paid access continues until the end of the current billing period.

Non-payment: If payment fails or your balance is overdue, we may suspend hosted services after a 7-day grace period.

Chargebacks: Opening a payment dispute without contacting support first may result in immediate and permanent account suspension.

You are responsible for backups of data processed by your bots. Meridian is not liable for data loss from outages, account termination, or other events.

You are the controller for personal data your bots collect from Discord users. We act as a processor for hosting that data. See our Privacy Policy for details.

We may remove content that violates these Terms, our other policies, applicable law, or third-party platform rules.

Surf Online operates under the trade names Meridian and Meridian.surf, and is registered with the Dutch Chamber of Commerce (KvK) under number 42127201.

Questions about these Terms: legal@meridian.surf or our official support channels.